FREQUENTLY ASKED QUESTIONS

  • It's very quick and simple:

    Choose your type of Pocket Landline, complete the appropriate form and we’ll do the rest!

  • We have three types:

    • One 2 One - the most popular by far! Choose an area code, we allocate you a number, and direct it to your chosen number. It can be a mobile number or even another landline.

    • One 2 Many - you can receive your Pocket Landline calls on more than one number. So you could have 2 or more recipients - giving you more chances of answering that call.

    • Many 2 One - this gives you more than one landline number in different area codes, all directed to your one mobile. Great for people who want to have a presence in more than one town.

  • All calls are diverted to your chosen number (e.g. your mobile phone number) for free so you simply answer it as you would a normal call.

  • Your mobile phone number will always remain the core number on your phone, so this is the one that people will see when you dial out.

    “Hello, I’m just returning your call you made to my office number.”

  • No. There are no charges for diverting calls, it's all free and totally unlimited.

  • No, the monthly price is all that you pay per month.

  • Yes, this number is 100% yours and you can take it with you if you change providers. We just charge a £25 admin fee for moving your number away.

  • Yes, you can leave us if you wish to move to another provider and still keep your number. There’s a £25 admin fee for moving your number away.

  • Yes. All we ask is 24 hours notice. A quick email to our support team and your number will be changed.

  • Definitely! Some providers charge up to 20p per minute for calling mobile phone numbers - so your incoming callers will be relieved to call you on your Pocket Landline number!

  • You can either call us on 0114 398 4149, or you can email us at pocketlandline@voot.org We're very happy to answer any further questions.

  • VOOT are our parent company. We use VOOT to setup the service and manage the payments, so your Direct Debit will be to VOOT Telecom.

    VOOT are a long established ethical business telecoms provider, and they can also help with all business telecoms, including mobiles and tariffs. If you decide to expand to a full telephone system they can help you with that too!